Delighting your customers

If customer service is an integral part of your organisation it is imperative that the service you provide is of the highest possible standard. This is heightened when things don’t go as smoothly as you would hope. We use our mediation expertise to support organisations in improving their clients customer service experience, taking service to a new level.

Benefits of improving customer service:

Our product offering:

Undertaking the 360˚ Needs analysis. The review typically combines normative, qualitative and quantitative techniques. Providing a professional review of root causes and themes to support the organisation in moving forward.

COURSE IN

High Quality Customer Conversations – 1 day CPD course.

BESPOKE COURSES

Tailored Packages

All our courses and training packages, including modules covered, can be bespoke to your individual or business needs.